Refund Policy for Zenithwave Global LLC
1. Our Commitment & The Nature of Executive Strategy Consultancy Fees
Zenithwave Global LLC (“Zenithwave Global,” “we,” “us,” or “our”), located at 1300 DALLAS DR APT 623, DENTON, TX 76205, USA, provides high-level executive strategy business consultancy services (“Services”). Our fees are based on the extensive professional time, deep expertise, intellectual capital, research, analysis, and resources dedicated to understanding your business and developing strategic advice and deliverables.
The value of our Services is delivered through this dedicated professional engagement and the provision of strategic insights and recommendations. Due to the nature of these intellectual services and the resources committed upon engagement, fees for Services rendered by Zenithwave Global LLC are generally non-refundable. By engaging our Services and remitting payment, you (“Client,” “you,” or “your”) acknowledge and agree to this Refund Policy. This policy should be read in conjunction with your specific Engagement Letter or Statement of Work (“Engagement Agreement”) and our Terms of Service.
2. General Policy on Earned Fees
All fees for professional services performed by Zenithwave Global personnel (including consultations, research, analysis, strategic planning, document review, workshop facilitation, advisory sessions, and preparation of Deliverables) are considered earned as the work is performed or as milestones are achieved, and are therefore non-refundable.
3. Retainer Payments
- Advance Retainers: Many of our engagements commence with an advance retainer payment. This retainer is a deposit held by Zenithwave Global against which future professional fees and agreed-upon costs will be billed. It secures your access to our dedicated time and resources.
- Application of Retainer: We will bill our professional fees and incurred costs against your retainer in accordance with the terms of our Engagement Agreement. You will receive periodic invoices detailing the work performed and how the retainer has been applied.
- Earned Portions of Retainer: Any portion of the retainer that has been applied to cover fees for services already rendered by our professionals or for costs already incurred on your behalf is considered earned and is strictly non-refundable.
- Unearned Portions of Retainer: Upon the formal termination of our Services by either party (in accordance with the Engagement Agreement and our Terms of Service), any unearned and unused portion of your advance retainer will be returned to you. This refund will be processed after a final accounting has been completed to ensure all outstanding earned fees and incurred costs have been fully deducted. This reconciliation process may take a reasonable period.
- Replenishment of Retainer: Your Engagement Agreement may require you to replenish the retainer if the balance falls below a specified threshold to ensure continuity of service.
4. Fixed Fee or Project-Based Engagements
If Services are provided for a fixed fee for a defined scope of work as specified in an Engagement Agreement:
- The fixed fee represents an agreed-upon value for the completion of that scope.
- Portions of the fixed fee may be invoiced and considered earned upon the achievement of specific milestones or phases of the project, as detailed in the Engagement Agreement. Such earned portions are non-refundable.
- Once substantial work has commenced on a fixed-fee project or a significant portion of the agreed scope has been delivered, the fees related to that work are considered earned and non-refundable.
- If an engagement is terminated by you before completion, you will be responsible for payment for all work completed up to the date of termination, calculated on a pro-rata basis of the project fee or based on hours expended at our standard rates, whichever is greater, plus any non-cancellable costs, unless otherwise specified in the Engagement Agreement.
5. Hourly Fee Arrangements
For any services billed on an hourly basis, fees are earned as the professional time is expended. Such earned fees are non-refundable.
6. Costs and Expenses
Out-of-pocket costs and expenses incurred by Zenithwave Global LLC on your behalf in connection with the Services (e.g., travel for on-site executive sessions, specialized market research reports, third-party data subscriptions, expert consultation fees pre-approved by you) are separate from our professional fees. These costs, once incurred or irrevocably committed to a third party by us on your behalf, are non-refundable by Zenithwave Global.
7. No Guarantee of Specific Business Outcomes
As clearly stated in our Terms of Service, Zenithwave Global LLC provides strategic advice and consultancy services to inform your executive decision-making. We do not and cannot guarantee any specific business results, financial performance improvements, market share increases, successful implementation outcomes, or any other specific future success. Our fees compensate for our professional expertise, time, analysis, and strategic recommendations. Therefore, the actual business outcomes achieved subsequent to our engagement are not grounds for a refund of earned professional fees.
8. Termination of Engagement
Upon termination of our engagement by either party, as per the terms outlined in our Terms of Service and your Engagement Agreement:
- You remain responsible for paying all professional fees earned for work performed and all non-cancellable costs incurred by Zenithwave Global up to the effective date of termination.
- Zenithwave Global will issue a final invoice for any outstanding amounts.
- As detailed in Section 3.3, any confirmed unearned portion of an advance retainer will be refunded to you.
9. Nature of Deliverables
Our Deliverables primarily consist of intellectual property in the form of strategic advice, analyses, reports, frameworks, and recommendations. Once this intellectual property and professional insight have been delivered, their value has been transferred and cannot be “returned” in a conventional sense.
10. Disputed Fees
Should you have any concerns or disputes regarding an invoice or the fees charged, we encourage you to contact us directly and promptly at the contact details provided in your Engagement Agreement or in Section 12 below. We are committed to transparent billing and will discuss any concerns in good faith to reach a resolution.
11. Discretionary Considerations
While this policy establishes that earned fees are generally non-refundable, Zenithwave Global LLC may, in extremely rare and genuinely exceptional circumstances where there has been a significant, documented deviation from the agreed-upon scope of services not attributable to Client factors, and at its sole and absolute discretion, consider a partial service credit or other adjustment. This provision does not imply any obligation to provide a refund or credit and does not waive any part of this policy.
12. Policy Acknowledgment
By engaging the Services of Zenithwave Global LLC and remitting any payment, including an advance retainer, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Refund Policy.
13. Contact Information
For any questions regarding this Refund Policy or any billing inquiries, please contact:
Zenithwave Global LLC
Attn: Tiffany Hammond, Sole Member (or Finance Department)
1300 DALLAS DR APT 623
DENTON, TX 76205, USA